Frequently Asked Questions
Yes. LLUMIERE delivers to major cities and other serviceable locations across Pakistan. Delivery time may vary depending on your city and the availability of the selected product.
Orders are generally delivered within 3–7 working days. Delivery to remote locations may require additional time. You will receive order updates through the contact details provided at checkout.
Yes, Cash on Delivery is available for eligible orders across Pakistan. We may contact you by phone or WhatsApp to verify your order before dispatch.
Materials vary between designs and are mentioned on each product page. Our collections may include gold-plated, silver-tone, stainless-steel, crystal, zircon, pearl, and other fashion-jewelry materials.
The lifespan of the finish depends on usage and care. To preserve your jewelry, keep it away from water, perfume, lotions, sweat, and household chemicals. Store each piece separately in a dry place after wearing it.
Some pieces may be suitable for sensitive skin, but individual reactions can vary. Please review the material information provided on the product page and avoid wearing a product if irritation occurs.
Available sizes are shown on the relevant product page. We recommend using our size guide and measuring an existing ring, your finger, or your wrist before placing the order.
Eligible unused products may be exchanged or returned according to our published return and exchange policy. Products must be unworn, undamaged, and returned with their original packaging within the specified period.
Contact our customer-support team as soon as possible and share your order number, an unboxing video, and clear photographs of the received item. Our team will review the case and guide you through the next steps.
Yes. LLUMIERE orders are presented in elegant packaging suitable for personal purchases and gifting. Packaging may differ depending on the product and order size.