Terms & Conditions

Welcome to LLUMIERE. These Terms and Conditions govern your use of llumiere.pk and your purchase of products from our online store.

By accessing the website, creating an account, or placing an order, you agree to these Terms and Conditions, together with our Privacy Policy and Refund and Return Policy.

Please read them carefully before using the website.

1. About LLUMIERE

LLUMIERE is an online jewelry brand operating in Pakistan.

For customer-support or order-related questions, contact:

Email: cs@llumiere.pk

LLUMIERE does not provide customer support through a publicly listed telephone number. Any required order verification may be conducted through the contact information submitted by the customer during checkout.

2. Website Use

You may use this website only for lawful personal shopping and informational purposes.

You must not:

• Use the website for fraudulent or unlawful activity
• Attempt to gain unauthorized access to the website or customer accounts
• Interfere with the website’s security, operation, or performance
• Introduce malicious code, viruses, or harmful software
• Copy or commercially exploit website content without permission
• Submit false, misleading, or incomplete information
• Place fake, abusive, or intentionally undeliverable orders
• Use automated systems to scrape, overload, or misuse the website

Electronic transactions are legally recognized within Pakistan’s federal legal framework under the Electronic Transactions Ordinance, 2002.

3. Eligibility to Place an Order

By placing an order, you confirm that:

• You are legally capable of entering into a purchase
• The information provided at checkout is accurate
• You are authorized to use the selected payment method
• You intend to accept and pay for the order
• A parent or legal guardian is involved where required

We may refuse or cancel an order where eligibility or authorization cannot reasonably be verified.

4. Product Information

We make reasonable efforts to present product descriptions, prices, dimensions, materials, photographs, colors, and availability accurately.

However:

• Product colors may vary because of lighting, photography, and screen settings
• Slight variations may occur between individual jewelry pieces
• Measurements may have minor tolerances
• Packaging may change without affecting the product
• Product descriptions may be updated when necessary

A minor difference that does not materially affect the product’s use or overall design will not automatically be treated as a defect.

Customers should review the full product description, material details, dimensions, care guidance, and available variations before placing an order.

5. Jewelry Materials and Care

LLUMIERE products may include fashion-jewelry materials such as plated metals, stainless steel, crystals, zircon, faux pearls, or other materials identified on the relevant product page.

The condition and lifespan of jewelry depend on use, storage, skin chemistry, humidity, and exposure to external substances.

Customers should avoid exposing jewelry to:

• Water and excessive moisture
• Perfume and cosmetics
• Lotions and oils
• Sweat
• Cleaning chemicals
• Rough surfaces
• Prolonged direct sunlight

Normal wear, gradual tarnishing, scratching, or fading caused by usage or improper care is not considered a manufacturing defect.

6. Prices

All prices displayed on the website are generally shown in Pakistani Rupees, unless another currency is clearly stated.

We may change prices at any time before an order is confirmed.

A product’s price may differ because of:

• Promotions
• Discount codes
• Product variations
• Stock availability
• Website updates
• Pricing corrections

The price applicable to an accepted order will be the price confirmed during checkout, subject to correction of an obvious error.

7. Pricing and Website Errors

Despite reasonable precautions, the website may occasionally contain incorrect pricing, product information, promotional details, or stock status.

Where an obvious error occurs, we may:

• Contact you for confirmation
• Correct the order
• Cancel the affected item
• Cancel and refund the order
• Offer an alternative product

Submitting payment does not require us to fulfil an order at an obviously incorrect price.

8. Promotions and Discount Codes

Promotional offers may be subject to separate conditions.

Unless otherwise stated:

• Only one discount code may be used per order
• Discount codes cannot be exchanged for cash
• Discounts may exclude selected products or collections
• Offers may have minimum-order requirements
• Promotions may end without prior notice
• Discounts cannot normally be applied retrospectively
• Cancelled or returned orders may cause a promotion to become invalid

We may withdraw a promotion that has been misused or affected by a technical error.

9. Placing an Order

After placing an order, you may receive an automated confirmation acknowledging that the order has been submitted.

This acknowledgement does not necessarily mean the order has been accepted.

An order is accepted when it has been verified, processed, or dispatched by LLUMIERE.

We may contact you to confirm:

• Your identity
• Delivery address
• Order contents
• Payment details
• Cash on Delivery availability

Failure to complete verification may result in delay or cancellation.

10. Right to Refuse or Cancel Orders

LLUMIERE may refuse, limit, suspend, or cancel an order where:

• The product is unavailable
• The price or description is incorrect
• Payment is unsuccessful
• Order verification fails
• The delivery address is incomplete or unsupported
• Fraudulent or suspicious activity is detected
• The customer has repeatedly refused confirmed orders
• The order appears intended for unauthorized resale
• A technical or operational problem prevents fulfilment

Where an eligible prepaid order is cancelled, the amount received will be refunded according to the applicable payment method and processing timeframe.

11. Payment

Available payment methods will be displayed at checkout and may include:

• Cash on Delivery
• Bank transfer
• Debit or credit card
• Digital payment methods
• Other available payment services

Payment methods may vary by order value, location, product, or operational availability.

Customers are responsible for ensuring that payment information is accurate and authorized.

Third-party payment providers may apply their own terms, verification procedures, processing times, or service limitations.

12. Cash on Delivery

Cash on Delivery may be offered for eligible orders and locations.

For Cash on Delivery orders:

• Verification may be required before dispatch
• The full payable amount must be available upon delivery
• The customer should ensure that someone is available to receive the parcel
• Repeated refusal or non-acceptance may result in future restrictions
• Additional restrictions may apply to high-value orders

LLUMIERE may request advance payment where Cash on Delivery is unavailable or considered unsuitable for a particular order.

13. Delivery

Estimated delivery times are provided for guidance and are not guaranteed.

Delivery may be affected by:

• Courier operations
• Public holidays
• Weather
• Remote locations
• Security conditions
• Incorrect addresses
• Customer unavailability
• Operational disruptions
• Events beyond our reasonable control

Customers are responsible for providing a complete and accurate delivery address.

LLUMIERE is not responsible for delays caused by incorrect information supplied by the customer.

14. Delivery Attempts and Refused Parcels

The courier may make one or more delivery attempts depending on its procedures.

Where delivery fails because the customer:

• Is unavailable
• Does not respond
• Refuses the parcel
• Provides an incorrect address
• Fails to arrange collection

the order may be returned to LLUMIERE.

Additional delivery charges or advance payment may be required before reshipping.

15. Order Inspection

Customers should inspect the parcel and product as soon as reasonably possible after delivery.

For a damaged, defective, incomplete, or incorrect order, the customer must follow the reporting procedure and timeframe stated in our Refund and Return Policy.

An unboxing video and clear photographs may be required to assess a claim.

16. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our separate Refund and Return Policy, which forms part of these Terms and Conditions.

Products must meet the applicable eligibility requirements.

Certain products may be non-returnable for hygiene, customization, final-sale, or product-integrity reasons.

Customers should not send a product back without first obtaining return instructions from:

cs@llumiere.pk

17. Earrings and Pierced Jewelry

For hygiene reasons, earrings and other pierced jewelry may not be eligible for change-of-mind returns or exchanges once delivered or opened.

This restriction does not remove any remedy that may apply to a verified defective, damaged, or incorrect product under the applicable policy.

18. Product Availability

Adding an item to your cart does not reserve it.

A product may become unavailable before checkout or order processing is completed.

Where an ordered item becomes unavailable, we may:

• Cancel the item
• Offer an alternative
• Issue store credit with your agreement
• Refund the relevant amount

19. Accounts and Passwords

Where customer accounts are available, you are responsible for:

• Keeping your login details confidential
• Providing accurate account information
• Restricting access to your device
• Notifying us of suspected unauthorized access

You are responsible for activity carried out through your account unless caused by a security failure under LLUMIERE’s control.

We may suspend or close accounts used fraudulently or in violation of these Terms.

20. Reviews and User Content

Where you submit a review, photograph, comment, testimonial, or other content, you confirm that:

• The content reflects your genuine experience
• You have the right to submit it
• It is not defamatory, unlawful, deceptive, or abusive
• It does not infringe another person’s rights
• It does not contain malicious code or unauthorized advertising

You grant LLUMIERE permission to display, reproduce, edit for formatting, and use submitted content for website, customer-service, and marketing purposes, unless otherwise agreed.

We may remove content that violates these Terms.

21. Intellectual Property

All website content is owned by, licensed to, or used with permission by LLUMIERE, including:

• Brand names
• Logos
• Product photographs
• Graphics
• Website layouts
• Written content
• Videos
• Packaging designs
• Product descriptions

You may not reproduce, distribute, modify, publish, resell, or commercially use this content without prior written permission.

Limited personal use of the website does not transfer ownership of any intellectual-property rights.

22. Third-Party Services and Links

The website may use or link to third-party services, including:

• Payment processors
• Courier providers
• Social-media platforms
• Analytics services
• Advertising platforms
• External websites

LLUMIERE does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.

Your use of a third-party service may be subject to its own terms and policies.

23. Fraud and Website Security

We may use technical and operational measures to detect:

• Fraudulent transactions
• Fake orders
• Unauthorized access
• Payment abuse
• Coupon misuse
• Automated attacks
• Other suspicious activity

Relevant activity may be blocked, investigated, preserved as evidence, or reported where appropriate.

Pakistan’s Prevention of Electronic Crimes Act, 2016 addresses unauthorized acts involving information systems and data.

24. Disclaimer

We aim to keep the website available and accurate, but we do not guarantee that:

• The website will always be uninterrupted
• Every error will be corrected immediately
• Every product will remain available
• All website features will work on every device
• Third-party services will remain available

The website and its content are provided on an “as available” basis, subject to applicable law.

25. Limitation of Liability

To the extent permitted by applicable law, LLUMIERE will not be responsible for indirect, incidental, or consequential losses arising from:

• Improper product use
• Failure to follow jewelry-care instructions
• Customer-provided errors
• Courier delays outside our reasonable control
• Third-party payment or service failures
• Unauthorized account access caused by the customer
• Website interruptions outside our reasonable control

Where LLUMIERE is found responsible for a direct claim relating to a product order, our liability will generally not exceed the amount paid for the affected product, except where applicable law requires otherwise.

Nothing in these Terms excludes liability that cannot legally be excluded.

26. Indemnity

You agree to be responsible for losses, claims, or expenses reasonably arising from your:

• Unlawful use of the website
• Violation of these Terms
• Fraudulent activity
• Infringement of another party’s rights
• Misuse of LLUMIERE content or services

This provision applies only to the extent permitted by applicable law.

27. Events Beyond Our Control

LLUMIERE will not be responsible for delay or failure caused by circumstances reasonably beyond our control, including:

• Natural disasters
• Flooding or severe weather
• Epidemics
• Political or civil disruption
• Government restrictions
• Internet or power outages
• Courier disruptions
• Labour disputes
• Supply interruptions
• Cyberattacks
• Other force-majeure events

We will make reasonable efforts to resume affected services.

28. Privacy

The collection and use of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that your information may be processed for order fulfilment, payment, delivery, customer support, fraud prevention, analytics, and other purposes explained in that policy.

29. Changes to These Terms

We may update these Terms and Conditions to reflect changes in:

• Business operations
• Products and services
• Payment or delivery methods
• Website features
• Legal or regulatory requirements

The updated version will be published on the website with a revised date.

Changes will apply to subsequent use of the website and new orders after publication.

30. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply.

The affected provision may be interpreted or adjusted only to the extent necessary to make it enforceable.

31. No Waiver

A delay or failure by LLUMIERE to enforce any provision does not permanently waive our right to enforce it later.

32. Governing Law and Disputes

These Terms are intended to be governed by the applicable laws of Pakistan.

The parties should first attempt to resolve any dispute through good-faith communication.

Customers may contact:

cs@llumiere.pk

Where a dispute cannot be resolved informally, it may be referred to a court or other competent forum with jurisdiction under applicable law.

33. Contact Information

For questions about these Terms and Conditions, orders, payments, returns, or website use, contact:

Customer Support Email:
cs@llumiere.pk

These Terms are a general website template and should be reviewed by a qualified Pakistani legal professional before publication, particularly because consumer-protection requirements can vary by province and business circumstances.