Privacy Policy
At LLUMIERE, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit llumiere.pk, place an order, or contact us.
By using our website, you acknowledge the practices described in this policy.
1. Information We Collect
We may collect information you provide directly when you:
- Create an account
- Place an order
- Contact customer support
- Subscribe to marketing communications
- Submit a review
- Participate in an offer, survey, or promotion
- Request a return, exchange, or refund
This information may include:
- Full name
- Email address
- Billing and delivery address
- Order details
- Payment-related information
- Account login details
- Messages and correspondence
- Product preferences and reviews
We may also collect your telephone number when it is required for order verification or delivery, even though LLUMIERE does not publish a customer-support phone number.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser and device type
- Operating system
- Approximate location
- Pages viewed
- Products searched or added to the cart
- Referral source
- Date and time of visits
- Website interaction and checkout activity
This information may be collected through cookies, analytics tools, advertising pixels, server logs, and similar technologies.
3. How We Use Your Information
We may use your information to:
- Process and deliver orders
- Verify Cash on Delivery orders
- Provide order and delivery updates
- Manage payments, refunds, returns, and exchanges
- Respond to customer-support requests
- Maintain customer accounts
- Prevent fraudulent or unauthorized transactions
- Improve our website, products, and customer experience
- Personalize product recommendations
- Measure website and advertising performance
- Send promotional emails or messages where permitted
- Maintain business and transaction records
- Comply with applicable legal obligations
4. Payments
Payments may be processed through third-party payment gateways, banks, or other payment-service providers.
LLUMIERE may not directly store complete debit-card, credit-card, or banking credentials. Payment providers process your information according to their own privacy policies and security procedures.
You should review the relevant payment provider’s terms before submitting payment information.
5. Order Fulfilment and Courier Services
To process and deliver your order, we may share necessary information with:
- Courier and logistics companies
- Warehousing or fulfilment partners
- Payment processors
- Order-verification providers
- Customer-support platforms
- Technology and hosting providers
This information may include your name, delivery address, contact details, order value, payment method, and products ordered.
These parties should only receive the information reasonably required to perform their services.
6. Marketing Communications
Where permitted, we may use your contact information to send:
- New collection announcements
- Promotional offers
- Restock notifications
- Abandoned-cart reminders
- Product recommendations
- Brand and service updates
You may unsubscribe from marketing emails by using the unsubscribe option included in the message or by contacting us at cs@llumiere.pk.
Unsubscribing from marketing messages will not stop essential communications relating to active orders, payments, returns, or customer-support requests.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly
- Remember your cart and account preferences
- Understand how visitors use the website
- Measure marketing performance
- Prevent fraud
- Display relevant advertising
- Improve website speed and usability
You may disable or delete cookies through your browser settings. However, some website features, including the shopping cart or account functions, may not work correctly if essential cookies are blocked.
8. Analytics and Advertising
We may use third-party analytics and advertising services to understand website traffic, measure purchases, improve campaigns, and present relevant advertisements.
These services may collect information such as:
- Device identifiers
- IP address
- Browser information
- Pages visited
- Products viewed
- Cart and checkout actions
- Purchase activity
- Advertising interactions
Third-party platforms process this data under their own privacy terms and settings.
9. How We Share Information
We do not sell or rent customers’ personal information as a standalone commercial product.
We may disclose information:
- To service providers supporting our business
- To payment and delivery partners
- To professional advisers such as accountants or legal consultants
- To prevent fraud, abuse, or security threats
- Where disclosure is required by law or a competent authority
- During a merger, sale, restructuring, or transfer of the business
- With your consent or at your direction
10. Data Security
We use reasonable administrative, technical, and operational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, payment system, or internet transmission can be guaranteed to be completely secure. Customers should use strong passwords and avoid sharing account credentials with others.
Pakistan’s Prevention of Electronic Crimes Act, 2016 remains part of the country’s federal legal framework concerning electronic systems and offences.
11. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Complete transactions
- Provide customer service
- Maintain accounting and tax records
- Resolve disputes
- Prevent fraud
- Enforce agreements
- Meet applicable legal and operational requirements
When information is no longer required, we may delete, anonymize, or securely archive it where appropriate.
12. Your Choices and Requests
You may contact us to request:
- Access to personal information we hold about you
- Correction of inaccurate information
- Deletion of information where appropriate
- Withdrawal from marketing communications
- Closure of your customer account
- Information about how your data has been used
Some requests may be limited where information must be retained for order records, fraud prevention, legal compliance, dispute resolution, or other legitimate business purposes.
To submit a privacy request, email:
We may ask you to verify your identity before processing the request.
13. Children’s Privacy
LLUMIERE is not intended for use by children who are not legally able to enter into online transactions without the involvement of a parent or guardian.
We do not knowingly seek to collect personal information directly from young children. A parent or guardian who believes a child has submitted information may contact us to request its review or removal.
14. Third-Party Links
Our website may include links to external websites, payment providers, social-media platforms, or other third-party services.
LLUMIERE is not responsible for the content, security, or privacy practices of third-party websites. Their own terms and privacy policies will apply when you use those services.
15. International Services and Data Processing
Some service providers used for website hosting, analytics, communications, payment processing, or advertising may process information outside Pakistan.
Where this occurs, information will be handled according to the provider’s contractual, technical, and legal safeguards.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in:
- Our business practices
- Website features
- Service providers
- Legal or regulatory requirements
- Security and operational procedures
The revised policy will be published on this page with an updated effective date. Continued use of the website after an update means the revised policy will apply to subsequent activity.
17. Contact Us
For privacy-related questions, requests, or concerns, contact:
Customer Support Email:
cs@llumiere.pk
This policy should be reviewed by a qualified Pakistani legal professional before publication, particularly as Pakistan’s digital-data policy and legislative environment continues to develop. The Ministry of Information Technology and Telecommunication published a Data Governance Policy in 2026, while official parliamentary sources should be checked for the current status of any broader personal-data legislation.