Refund and Returns Policy
At LLUMIERE, we want every order to arrive in perfect condition and meet your expectations. Please review the following policy before requesting a return, exchange, or refund.
Return and Exchange Eligibility
You may request a return or exchange within 7 days of receiving your order, provided that:
- The product is unused, unworn, and undamaged.
- All original tags, packaging, boxes, pouches, and accessories are included.
- The item has not been altered, resized, repaired, or customized.
- Valid proof of purchase or an order number is provided.
LLUMIERE reserves the right to decline a return if the product does not meet these conditions.
Non-Returnable Items
For hygiene, safety, and product-integrity reasons, the following items cannot be returned or exchanged:
- Earrings and pierced jewelry
- Customized or personalized products
- Products altered or resized at the customer’s request
- Items showing signs of wear, damage, perfume, moisture, or chemical exposure
- Products returned without their original packaging
- Gift cards
- Items marked as final sale
Sale products may only be eligible for exchange where specifically stated on the product page.
Damaged, Defective, or Incorrect Products
Please inspect your order immediately after receiving it.
If the product arrives damaged, defective, incomplete, or different from what you ordered, contact us within 48 hours of delivery at:
Please include:
- Your order number
- Clear photographs of the product and packaging
- A complete unboxing video
- A brief description of the issue
Claims submitted without sufficient evidence or after the reporting period may not be accepted.
Once the issue is verified, we may offer a replacement, exchange, store credit, or refund, depending on product availability and the circumstances of the case.
Change-of-Mind Returns
Eligible products may be returned due to a change of mind within the applicable return period.
In such cases:
- The customer is responsible for return shipping charges.
- Original delivery charges are non-refundable.
- The product must pass our quality inspection before approval.
- Any courier or handling costs may be deducted from the refund.
We recommend using a trackable courier service. LLUMIERE will not be responsible for return parcels lost or damaged during transit.
Exchange Process
To request an exchange, email cs@llumiere.pk with your order number and the reason for the request.
Exchanges depend on product and variation availability. If the replacement item costs more, the customer must pay the price difference. If it costs less, the remaining amount may be provided as store credit.
Only one exchange may be allowed per order.
Refund Process
Once the returned product is received, it will be inspected by our team.
Approved refunds will generally be processed within 7–10 working days after inspection.
Refunds for prepaid orders will be sent through the original payment method where possible. Refunds for Cash on Delivery orders may be issued through bank transfer or another available payment method.
Bank or payment-processing times may vary after the refund has been initiated.
Order Cancellation
An order may be cancelled before it has been processed or dispatched.
Once an order has been dispatched, it cannot be cancelled and will be handled according to the return and exchange conditions stated in this policy.
LLUMIERE may cancel an order due to:
- Product unavailability
- Incorrect pricing or product information
- Failed order verification
- Suspected fraudulent activity
- Delivery limitations
If payment has already been received for a cancelled order, the eligible amount will be refunded.
Colour and Appearance Differences
Product colours may appear slightly different due to lighting, photography, screen settings, and device displays. Minor differences in colour or appearance are not considered defects.
As some jewelry pieces may include handcrafted or decorative details, slight variations may occur between products.
Return Shipping Address
Do not send any product back without first receiving return instructions from our customer-support team.
After your request is approved, the correct return address and shipping instructions will be shared by email.
Contact Us
For return, exchange, refund, or order-related assistance, contact:
Email: cs@llumiere.pk
By placing an order with LLUMIERE, you acknowledge and agree to this Refund and Return Policy.